Expand your vision

End surprises and get continuous, end-to-end visibility of voice, video and data performance across the network.

Communicate your way

Analyze session quality and performance for Microsoft Teams, Zoom and other popular virtual meeting and video calling platforms.

Actively target problems

Use active tests and advanced diagnostics to find and fix the root cause of poor service performance before users are affected.

Carrier class performance

Manage up to thousands of customers and sites and millions of end users with one application and one database.

Stay in the loop

Get real-time dashboard and email alerts and SNMP traps when service metric thresholds are exceeded.

World class application security

SQmediator is a highly secure web application, able to keep hackers out and tightly control user access.

A field of view that grows with the network.

From enterprise headquarters to branch offices, from the network core to customer premises and mobile users, SQmediator provides a global view of service performance for every voice call, video session and data session.

End-to-end network performance visibility from a single web console
Supports both passive monitoring and active testing
Collects quality reports directly from a range of IP phones, probes and other devices
Accurate user QoE scores (MOS) for video, audio and voice
Signaling analysis - call registration, setup, and failure codes from SIP sessions

Meet virtually, on virtually any platform.

There's no dearth of options when it comes to videoconferencing and online collaboration tools, many of which use proprietary protocols and apply encryption to keep conversations private. SQmediator works with the most widely used virtual meeting solutions and analyzes encrypted media streams, opening a window into video and audio quality for every session without compromising security.

Supports Microsoft Teams, Zoom, Google Meet, GoToMeeting, Webex and other platforms
Works with Cloud-based services and on-premises videoconferencing systems
Analyzes the performance of encrypted video and audio streams without decryption
Reports comprehensive QoE/QoS metrics and diagnostics for every session

Proactive monitoring for active networks.

SQmediator's distributed active test framework provides end-to-end ability to quickly isolate and troubleshoot performance problems anywhere in the network.

Compact software test agents for Linux, Windows and Android
Place simulated VoIP or Videoconferencing test calls with a wide range of configurable codecs and payloads, including DTMF for voice tests
Call from agent to agent, agent to SIP endpoint, or agent to VoIP conference bridge
Get immediate feedback - QoE scores, SIP signaling data, granular performance metrics and diagnostics
Test and troubleshoot server performance - Web, Email, DNS, DHCP, SIP
Supports both unencrypted TCP/UDP and encrypted TLS connections (HTTPS, POP3/SMTP over TLS/STARTTLS, SIP/SIPS over TLS, etc.)
Peer-to-peer tests provide quick network path analysis and problem diagnosis
Run tests on the fly, or on a schedule (e.g. for automated SLA monitoring)

Limitless potential for large-scale applications.

When it comes to network performance management, "one size fits all" isn't good enough. SQmediator easily scales to fit any application, from small business LANs to carrier class service provider networks.

Carrier-grade performance - manage up to millions of end users
Multitenant architecture - manage up to thousands of customers and sites with a single database
Automatically correlates data for customers, locations, and other specified resources
Scale up capacity by adding additional system components (Collectors & Reporters)

Head off trouble before it strikes.

Don't wait for frustrated users to complain about bad call quality, choppy video, slow page loading, unresponsive email or other problems. SQmediator's real-time alerts put you one step ahead, providing an early warning system for detecting and resolving service problems before users are affected.

Immediate dashboard alerts
External email alerts and SNMP traps
Configurable per-metric thresholds for a wide range of service metrics
Separate thresholds for internal, external and SLA alerts

Keep sensitive data away from prying eyes.

SQmediator is highly robust and secure, engineered to resist security attacks and allow administrators to easily manage users and access to data.

Secure multi-user web interface
Designed to meet stringent US DoD security requirements
Hardened against a wide range of security attacks and exploits including SQL/XSS injection and brute force password attacks
Role-based security with separate Security Administrator role
Strong password rules - complexity, re-use, expiry and grace period
Group permissions restrict user access to both data and UI functions

SQmediator Features & Benefits

Comprehensive Active/Passive Monitoring

SQmediator integrates active testing and troubleshooting for networks and network applications with real-time passive quality monitoring for VoIP and video conferencing sessions.

Carrier-Grade Scalability & Performance

Manage up to thousands of customers and millions of end users and active test agents from a single dashboard - ideal for large-scale enterprise, service provider and government deployments.

Multitenant Architecture

Supports multi-tenant Cloud deployments, enabling tenants/customers to self-manage users and resources including large numbers of active test agents and passive probes.

End-to-End Visibility

Continously monitor and troubleshoot network and application performance in large extended networks with on‐site, work‐from‐home, mobile and flexible office users.

Intuitive User Interface

The SQmediator Reporter's dashboard UI features clickable charts that enable users to drill down instantly from a high‐level view of service performance into detailed diagnostics for individual calls and tests.

Simple Automated Deployment

Easily deploy and manage large numbers of active tests agents across multiple devices and platforms using standard Mobile Device Management (MDM) tools.

Real-Time Alerts

Get immediate alerts when service performance falls below defined thresholds. Alerts are generated internally on the Reporter dashboard and externally via email and SNMP traps.

Compatible with Secure Networks

SQmediator operates seamlessly within secure environments, including VPN tunnels, SASE frameworks, and firewalls. Run tests with TLS and automatically detect security issues like expired or invalid certificates.

Versatile Implementation

SQmediator is platform-agnostic and runs on off-the-shelf Linux server hardware or VMs/hypervisors. Deploy on-premises, in the Cloud or in data center environments.

SQmediator Screenshots

Examples from the Reporter web user interface

The SQmediator Product Suite

	Small Service Provider Edition	Business Edition	Small Business Edition
Passive Monitoring Option*
Active Testing Option*
Advanced Interactive Dashboards
Integrated Performance Analytics
Multi-server Installation
Single-server Installation
User-definable Thresholds & Alerts
User-definable Aggregation Groups
User-definable Services**
SNMP Support
Web Services API	Optional	Optional	Optional
Oracle and PostgreSQL Support

* Each SQmediator edition includes the option of passive monitoring or active testing. Support for passive + active is available at an additional cost.
** User-defined Services must be enabled using a license key.

Compatibility

SQmediator is a versatile solution that works with various IP phones and VoIP gateways from leading equipment manufacturers. You can easily integrate SQmediator with your existing devices to monitor voice and video quality in your network in real time.

To learn more about how SQmediator can enhance your communication experience, download a Solution Guide (.pdf) for the product of your choice by clicking on one of the logos at right.

To inquire about whether SQmediator is compatible with other products, please contact us.

Frequently Asked Questions

Have a question that isn't listed here? Click here to submit it to us.

What is SQmediator?

SQmediator is a multi-user performance management system that supports passive quality monitoring and active testing for a variety of IP network services and applications including Voice over IP, IP videoconferencing, web, email, DHCP and DNS. In passive mode, it collects, analyzes and displays performance metrics sent by IP phones, probes and other media endpoints. In active mode, it uses distributed software or hardware test agents to generate simulated VoIP and video conferencing calls and to test network services and applications.

What are the hardware and OS requirements for SQmediator?

SQmediator runs on off-the-shelf Linux server hardware and VMs. You don't need to purchase or install any proprietary hardware to run SQmediator. You can access SQmediator's user interface from any web browser that supports HTML5 and JavaScript.

What are the main components of SQmediator?

SQmediator consists of three main software applications: Reporter, Collector and Controller. The Reporter provides the web user interface that lets you view, analyze and manage your network performance data. The Collector gathers reports from passive sources such as IP phones, probes, and other media endpoints. The Controller manages active test agents that generate synthetic voice and video calls and perform other tests in your network.

How does the Reporter work?

The Reporter is the central hub of the SQmediator system. It provides a secure web user interface that supports multiple users and roles. It allows you to customize your network performance metrics, set service thresholds, group data by customer and location, and receive real-time alerts via the dashboard, email and SNMP traps. It also offers a web services API for integrating with other systems.

How does the Collector work?

The SQmediator Collector gathers quality metrics sent by passive probes and call endpoints, such as IP phones and gateways, that send RFC 6035 reports. If it receives multiple reports for the same call - for example, when each endpoint sends an RFC 6035 report, or the call is also monitored by a probe - the Collector automatically correlates the reports into a unified call record.

How does the Controller work?

The Controller is a management application used to authenticate and configure active test agents, run tests, and collect and store test results in the SQmediator system database. It runs invisibly as a background component, while the Reporter provides the user interface for configuring and running tests.

What devices are compatible with SQmediator?

SQmediator collects quality reports from a variety of IP phones and gateways from leading business equipment manufacturers (see Compatibility for examples). If your phones don't support RFC 6035 reports, you can still monitor the quality of your VoIP calls using SQprobe, a passive monitoring tool that works with any phone.

If you have questions about whether SQmediator works with a specific device, please contact us.

What databases are compatible with SQmediator?

SQmediator requires access to an Oracle or PostgreSQL database to store quality records and other system data. You'll need to download and set up the database yourself, but we provide setup scripts and configuration instructions to get the database ready for use with SQmediator.

How do I customize SQmediator for my needs?

SQmediator is a flexible software solution that lets you choose the features you need. You can use SQmediator for passive monitoring, active testing or both - for any combination of Voice over IP, videoconferencing, network services and applications, and network data analysis. You only pay for the modules you use, so you can tailor SQmediator to your budget and requirements.

If I want to add more features later, do I have to install new software?

In most cases, no. Many SQmediator features can be activated on your system by applying a new license key.

How does SQmediator work with other applications and systems?

SQmediator can communicate with third-party network management systems using SNMP trap notifications. This way, you can get alerts when the service level of your network or application drops below a certain threshold.

SQmediator also has a web services interface based on SOAP/XML that allows client applications to configure, retrieve data and control active tests. The web services API is a standard feature for multi-server versions of SQmediator (Service Provider Edition and Enterprise Edition) and an optional feature for single-server versions (Small Service Provider Edition, Business Edition and Small Business Edition).

Can SQmediator handle the growth of my network?

Yes, SQmediator's multi-server versions are scalable and adaptable to your network needs. With the Service Provider Edition or Enterprise Edition, you can add more Reporters to support more users, and deploy more Collectors as needed to monitor increased traffic as your call volume grows. For active testing, you can deploy more Controllers to handle larger numbers of test agents.

Zoom is a registered trademark or trademark of Zoom Video Communications, Inc. Microsoft Teams is a registered trademark or trademark of Microsoft Corporation. Google Meet is a registered trademark or trademark of Google, LLC. GoToMeeting is a registered trademark or trademark of LogMeIn, Inc. Webex is a registered trademark or trademark of Cisco Technology, Inc. All other trademarks are the property of their respective owners.

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